After ordering a pair of these grinders i was notified they wouldn’t ship for 3 weeks. I almost cancelled the order, but decided the delivery timeline wasn't a priority. Happily, I received the grinders just a few days later! But alas, the glass on one of the grinders was shattered. The return/replacement process was weird..it didn't follow the centralized Amazon return process and required that I communicate with the vendor directly (through the Amazon app). No problem, they were super helpful! I asked them to send me just 1, to replace the broken grinder. I received a brand new set within a few days and now have 3 grinders. I don't need 3, so I’ll give 1 away. The 2 I've kept are great - easy to fill, attractive, solid, easy to adjust. A little more effort on my part than expected, but very happy with the product and the great customer service.